This Privacy Policy outlines the policies and procedures ofCoinVoyage ("CoinVoyage," "we," "us," or "our") regarding the collection, use, disclosure, and protection of personal information in connection with your access to and use of the CoinVoyage payment platform, API, widget, and all related services, features, and content (collectively, the "Services").

We may obtain information about you from various sources, including but not limited to: (i) information provided when creating or managing an account on the Services (the "Account"); (ii) data generated through your use of the Services; and (iii) information received from authorized third-party partners, integrations, or service providers.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, processing, and disclosure of your information as described herein.

Scope of This Privacy Policy

This Privacy Policy describes how CoinVoyage collects, uses, and safeguards personally identifiable information ("Personal Information") obtained through your use of the Services. It also explains our handling of any Personal Information shared with us by our business partners, or that we, in turn, may share with such partners in the course of providing and improving our Services.

Information We Collect

We may collect and process information necessary to personalize, secure, and maintain the effective operation of our Services. Depending on your interactions with CoinVoyage, we may collect, request, or display certain types of Personal Information, including but not limited to:

a. Account Information

When you create an account on the CoinVoyage platform (an "Account"), you may be asked to provide Personal Information such as your name, email address, and other identifying details. By registering for an Account, you acknowledge that the information you provide may identify you personally and that you authorize CoinVoyage to process this information in accordance with this Privacy Policy. We may use your contact details to send administrative notifications, product updates, or information related to the Services. Additional commercial or identification information may be requested to comply with anti-money laundering (AML), know your customer (KYC), or other regulatory obligations. You may opt out of non-essential communications at privacy@coinvoyage.io, although service-related communications may still be required.

b. Know Your Customer (KYC) Verification

To comply with regulatory requirements and maintain the integrity of our Services, CoinVoyage uses Sumsub, a trusted third-party service provider, to perform Know Your Customer (KYC) verification. As part of this process, certain personal information may be collected and processed, which may include (but is not limited to) your full name, date of birth, and government-issued identification documents. The information collected through Sumsub is used exclusively for identity verification and compliance purposes, in accordance with applicable anti-money laundering (AML), counter-terrorism financing (CTF), and data protection laws. All information is processed securely and in line with Sumsub's privacy policy and relevant legal and regulatory frameworks. CoinVoyage processes this information on the basis of its legitimate interest in maintaining the security, authenticity, and compliance of its Services. We also use this data internally to verify user identities and prevent fraudulent or unauthorized activities.

Users have the right to access, correct, delete, or restrict the processing of their personal information collected through Sumsub. To exercise these rights, users may contact us using the details provided in the Contact Information section of this Privacy Policy.

c. Information Regarding Third-Party Services

While using the Services, you may engage or interact with applications, tools, or platforms operated by third parties ("Third-Party Services"). Your use of such Third-Party Services is governed by their respective privacy policies and terms of use.

CoinVoyage does not control and is not responsible for the privacy practices or content of any Third-Party Service. We strongly encourage you to review the applicable privacy and data protection policies of any third-party platform you interact with through our Services to understand how your information may be collected, used, or shared.

d. Third-Party Cookies and Tracking Technologies

CoinVoyage may utilize third-party analytics tools and cookies, such as Google Analytics, to monitor website performance, measure user engagement, and analyze traffic patterns. These technologies help us improve user experience and optimize the functionality of our Services.

You can manage or disable cookies through your browser settings to refuse some or all non-essential cookies, or to receive notifications when a website attempts to place a cookie on your device. Please note that disabling cookies may impact certain features or functionalities of our Services.

For more details on how to opt out of Google Analytics tracking, you may visit Google Analytics Opt-Out Tools here.

e. Retention of Personal Information

CoinVoyage retains personal information only for as long as is reasonably necessary to fulfill the purposes for which it was collected, including to comply with legal, regulatory, and contractual obligations.

The specific retention period may vary depending on the nature of the data, the type of Service provided, and applicable record-keeping requirements under local or international law. Once information is no longer required for operational or compliance purposes, it will be securely deleted or anonymized.

f. Other Information Collected

CoinVoyage may collect certain technical and usage-related data automatically when you access or use our Services. This may include, but is not limited to, your IP address, browser type, device information, operating system, access times, referring URLs, and details regarding how you interact with different components of the platform.

Such data may be analyzed in aggregate or anonymized form to help us understand usage trends, monitor system performance, and enhance the overall functionality of our Services. This information does not personally identify you and is used solely for analytical, operational, and security purposes.

Email Communications

If you provide your email, CoinVoyage may send service-related messages such as account notifications, updates, or support communications. We may track engagement (e.g., opens and clicks) to improve our communications. You can opt out of non-essential emails at any time, but important transactional or legal notices will still be sent.

Aggregate Information

We may compile aggregate and statistical data derived from both registered and unregistered users' interactions with our Services ("Aggregate Information"). Some of this information is derived from Personal Information. This statistical information is not Personal Information and cannot be tied back to you, your Account, or your web browser.

Use of Your Personal Information

CoinVoyage may use your Personal Information for the following purposes:

• To fulfill our contractual obligations and provide the Services you have requested.
• To comply with applicable legal, regulatory, and compliance requirements.
• To keep you informed of updates or changes to our Services.
• To maintain the security and integrity of our Services.
• For internal operations, including troubleshooting, testing, research, analysis, and other activities aimed at improving the Services.
• To assess the effectiveness of advertisements and provide you with relevant marketing content.
• To facilitate interactive features of our Services where you choose to participate.
• To provide information about goods or services that may be of interest to you, including combining information from other sources with the information you provide to us.

Sharing of Personal Information

CoinVoyage may share Personal Information in the following circumstances:

• With vendors, service providers, and consultants who require access to perform services on our behalf, including website hosting, system monitoring, fraud prevention, identity verification, customer support, and marketing.
• When necessary to comply with laws, legal processes, or requests from public authorities, including law enforcement.
• To protect the rights, property, safety of CoinVoyage, our users, or the public, including cases where user actions may violate our terms, policies, or applicable laws.
• With our legal and professional advisors to obtain advice or protect the company's interests.

Additionally, we may share aggregated, de-identified, or statistical information that cannot be used to personally identify you.

International Data Transfer

CoinVoyage operates primarily from the United Arab Emirates, and data recipients may be located in the UAE or other jurisdictions. We ensure that Personal Information is treated securely in accordance with applicable cross-border data protection laws.

Your Data Protection Rights

You may choose not to provide certain information through the Services; however, this may limit our ability to deliver specific features or services. You have the right to access, correct, or delete your Personal Information, subject to applicable law.

• Right to Access and Deletion: You may request access to your personal data or ask for it to be deleted when it is no longer necessary or when required by law.
• Opt-Out of Marketing: You may contact us to opt out of marketing communications.
• Residents of the European Economic Area (EEA) and the United Kingdom: You may exercise your rights under the General Data Protection Regulation (GDPR) by contacting us as described below.
• California Privacy Rights: California residents are entitled to request, once per year and free of charge, a list of third parties to whom we have disclosed Personal Information for direct marketing purposes in the prior calendar year, along with the types of Personal Information disclosed. To request this information, please contact us using the details below.

Changes to This Privacy Policy

CoinVoyage may update this Privacy Policy from time to time to reflect changes in practices, legal or regulatory requirements, or operational needs. Where feasible, we will provide reasonable notice of such changes, either via a prominent notice within the Services or to your registered email address. Where required by law, we will seek your consent or provide an opportunity to opt out of any material changes.

Contact Us

For questions about this Privacy Policy, our data practices, or to exercise your rights, please contact us:

Email: help@coinvoyage.io

Mailing Address:

Coin Voyage FZ-LLC
IN5 FZ LLC
Dubai Studio City, Commerce Building 1, 4th Floor
Dubai 73000, UAE
License no. 107066